Common questions before getting started
Accounts, subscriptions, and refunds
First, understand the requirements and billing; then move on to setup.
What do I need to get started?
No email address is required; create an account with a username and password. Choose a username you can keep track of, and store your password securely. In the user panel, you can view plans, client downloads, and subscription details. For your first setup, follow the quick-start steps: check your account and plan, get the client and subscription, then choose and test a route. Don’t share your subscription link as if it were an ordinary website address.
Read the quick start guide →
How do I choose between a monthly plan and a data pack?
For regular use, compare monthly plans; for occasional use, consider data packs that never expire. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB, with data resetting monthly on your activation date. Data packs are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB, and remain available until used. Don’t apply the monthly reset rule to data packs; check the product selected in the panel before proceeding.
Can I use it on a computer and other devices at the same time?
There’s no device limit. Windows / macOS / iOS / Android / Linux are supported. Configure a client and import the subscription separately on each device. Device count and data allowance are separate; usage across multiple devices on the same account counts toward the same allowance. If you run into a problem, first test the network and route on one device, then troubleshoot the others. This makes it easier to identify whether the issue comes from platform settings, your local network, or the destination app.
Why does the same route perform differently at different times?
A connection depends on your local network, the route, and the destination service. A change at any point can affect performance. Check whether the issue is limited to one website, then compare other routes on the same network. If results change noticeably on a different local network, check your connection environment too. Video calls, browsing, and downloads have different network requirements, so one test can’t predict performance for every task. Find more troubleshooting steps in the help center.
How do I request a refund if the service isn’t right for me?
There’s a 60-day money-back guarantee. Read the terms of service for the full conditions. Submit your request through a support ticket in the user panel, including the relevant order details and a brief explanation. If you’d also like help troubleshooting, include your device platform, route name, and error message. Don’t share your password, subscription link, or payment credentials on a public page; discuss order details through the panel after signing in.